Frequently Asked Questions

Safety is our number one priority for all guests attending Immersive Van Gogh Los Angeles. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

• Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 

• Temperature checks for staff and guests on arrival

• Touchless hand sanitization stations placed throughout the venue 

• Plexiglass barriers at all payment locations

• Contactless payment encouraged throughout the venue

• Face coverings required for all staff and guests

• Floor markings throughout the venue to assist in six-foot social distancing limit

• Social distancing circles projected throughout the entire exhibition gallery space

• Enhanced, regular cleaning throughout the day on each floor

• Contact tracing for all staff and guests

We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

Thanks for your patience and understanding during these challenging times.

Hours of Operation 

May 27th – June 13th
·      Monday | 9am – 8pm 
·      Tuesday | 9am – 8pm
·      Wednesday | 9am – 8pm
·      Thursday | 9am – 8pm (May 27th 2pm open)
·      Friday | 9am – 8pm (May 28th 12pm open)
·      Saturday | 9am – 8pm
·      Sunday | 9am – 8pmJune 27th – July 4th
·      Monday | 10am – 8pm 
·      Tuesday | 10am – 8pm
·      Wednesday | 10am – 8pm
·      Thursday | 10am – 8pm 
·      Friday | 9am – 8pm
·      Saturday | 9am – 8pm
·      Sunday | 9am – 8pm

July 5th – September 6
·      Monday | 11am – 8pm 
·      Tuesday | 11am – 8pm
·      Wednesday | 11am – 8pm
·      Thursday | 11am – 8pm 
·      Friday | 9am – 8pm
·      Saturday | 9am – 8pm
·      Sunday | 9am – 8pm

Late arrivals for the last hour of the day will not be permitted entry. Fees may apply if you need to reschedule

Should you require, you may request to change the date and time of your attendance. Requests must be made at least 48 in advance. Please note an $9.99-per-ticket rescheduling fee will apply for change of date requests. Please also be aware that if you would like to move from an Off Peak date to a Peak date, if there is a price difference that will be included on your invoice. You can submit a change of date request HERE.

Please contact us at [email protected] to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the west coast premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Los Angeles

Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

Making its mark in the heart of LA

The location Immersive Van Gogh Exhibit is taking over, is a secret venue situated in the heart of Los Angeles. To be announced before the exhibit opens, existing ticket holders will receive an email with the venue name and location once it is made public.

Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

TICKET PRICES

VIP TICKETS - $99.99FLEX TICKETS

• Premium – $59.99
• Basic – $54.99

PEAK TIMED TICKETS

• Basic – $49.99

OFF-PEAK TIMED TICKETS

• Basic – $39.99

CHILD TICKETS - $29.99

American Express Access (Prime) Tickets
VIP (Prime) - $99.99
PREMIUM(Prime) - $74.99

All tickets are subject to a $6 service fee on top of the above prices

TICKET TYPES

FLEX Tickets FLEX tickets allow for a bigger window of entry. Whereas for regular tickets you are required to enter within the hour you purchased, FLEX tickets allow you to enter within a 4 hour window (2 hours before or 2 hours after your start time). FLEX tickets also allow you up to two change of date requests without incurring rescheduling fees.

VIP Ticket

• Priority access
• Van Gogh cushion (to keep)
• Limited edition poster
• VIP souvenir laminate
• Built-in FLEX perks

Premium Ticket

• Van Gogh cushions (rental)
• Limited edition poster

Basic Ticket

• Admission only

Child Ticket

• Ages 6-16 (children 5 and under do not require a ticket)
• Admission only
• Child tickets are not subject to change of date fees

There are no refunds or exchanges of tickets for the exhibit. Upgrades can be done in advance or at the onsite box office. Please contact us at [email protected] if you would like to upgrade your ticket. Tickets are available online at www.vangoghla.com

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for a fee. Prohibited:

• Backpacks and duffle bags
• Paints and aerosols
• Indelible markers
• Weapons of any type
• Outside food and beverages (including alcohol)
• Food of any type is not permitted in the gallery
• Any item deemed by exhibit security or venue management to be inappropriate
• Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
• Camping chairs
• Tripods

• Walkers, mobility scooters, and other mobility aids
• Certified service animals