Question 1

COVID-19 Update

Accepted Answer

Safety is our number one priority for all guests attending Immersive Van Gogh Los Angeles. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

Touchless hand sanitization stations placed throughout the venueContactless payment encouraged throughout the venueFace coverings required for all staff and guestsSocial distancing circles projected throughout the entire exhibition gallery spaceEnhanced, regular cleaning throughout the day on each floor

We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

Thanks for your patience and understanding during these challenging times.

Question 2

Hours of Operation

Accepted Answer

The last entry is 40 mins prior to the close time stated below. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

Question 3

Authorized Ticket Sellers

Accepted Answer

Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles and San Francisco, ensure you are buying your tickets from VanGoghLA.com or our verified partners.

Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to ticketing@vangoghla.com for verification.

Authorized Ticket Partners To Immersive Van Gogh LA

VanGoghNYC.comImmersiveVanGogh.comTicketmaster.comUniverse.comRestaurant.com

Question 4

I need to reschedule

Accepted Answer

To change your ticket dates, please visit https://myorder.immersivevangogh.com/change_date. Subject to availability. Requests must be made at least 24 hours prior to your scheduled attendance time.
Please note a $9.99 per ticket fee will apply for a change of date request for TIMED TICKETS and for FLEX and VIP tickets with a scheduled arrival time of fewer than 24 hours.

Last-minute Change of Date requests will not be honored except in exceptional circumstances.

Question 5

I want to upgrade/downgrade

Accepted Answer

Please contact us at ticketing@vangoghla.com to upgrade your tickets prior to arrival.

Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

Question 6

I want to change the name on my tickets

Accepted Answer

The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

Question 7

I have not received my tickets

Accepted Answer

If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the "Ticket Resend" tool found HERE!

If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

TAKE NOTE: Please check your spam/junk folder before contacting the box office.

RESEND MY TICKETS

Question 8

About Immersive Van Gogh Los Angeles

Accepted Answer

From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the west coast premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Los Angeles

Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

Question 9

Location, Parking & Transit

Accepted Answer

Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

Location

The Immersive Van Gogh Los Angeles will take place at the Lighthouse Immersive Los Angeles located at 6400 Sunset Boulevard (formerly Amoeba Music). The venue can be found on the SE corner of Sunset and Cahuenga. This is west of Sunset and Vine, which is a more major intersection. The farmers' market is open across the street on Ivar Avenue on weekends.

Parking

The entrance to the official Lighthouse LA parking lot is located at 1450 Cahuenga Boulevard, Los Angeles, CA 90028. Paid parking is available at a first-come, first-served basis with elevator access to the venue, as well as reserved parking for ADA guests.

Additional paid parking is available at:

6372 Sunset Boulevard6515 W Sunset Boulevard1400 Ivar Avenue

Transit

Subway

An 8 minute walk SW from the Hollywood/Vine metro station.

Bus

Route #2, bus stop #8016 at Sunset and Ivar (right at NE corner of venue).

Question 10

Ticket Prices, Ticket Types, & How to Purchase

Accepted Answer

TICKET PRICES

FLEX TICKETS

VIP - $99.99Premium – $64.99Basic – $54.99

PEAK TIMED TICKETS

Basic – $49.99

OFF-PEAK TIMED TICKETS

Basic – $39.99

CHILD TICKETS - $29.99

American Express Access

VIP-FLEX American Express Access – Immersive Van Gogh (PRIME) $99.99PREMIUM-FLEX American Express Access – Immersive Van Gogh (PRIME) $74.99

All tickets are subject to taxes and a $6.85 service fee on top of the above prices. Ticket prices are subject to change.

TICKET TYPES

FLEX & TIMED TICKET TYPES

FLEX Tickets include

Greater arrival window

FLEX tickets allow you to arrive up to 2 hours pre and 2 hours post your start time – subject to public opening hours.

Please note that doors open 15 minutes prior to first time slot and close 20 minutes into the start of the last time slot.

To view up to date opening hours please visit https://VanGoghLA.com/hours

Hours of operations are subject to change with no notice.

Change of Date requests for FLEX

FLEX tickets purchased on or after 30th March 2021 may request a change of date at least 72hrs prior to scheduled attendance and for a fee of $4.99 per ticket. We reserve the right not to process any late change of date requests as well as charge for such late request with a fee up to $9.99 per ticket.

FLEX tickets purchased prior to 30th March 2021 allow for up 2 two change of date requests free of charge. All change of dates must be made 72hrs prior to scheduled attendance and are subject to availability. We reserve the right not to process any late change of date requests as well as charge for such late request with a fee up to $9.99 per ticket.

To request a change of date please do so at https://VanGoghLA.com/reschedule

Timed Tickets include:

Timed tickets have a strict arrival window or +/- 20 mins of your scheduled attendance start time.

Please note that doors open 15mins prior to first timeslot and close 20minutes into the start of the last timeslot.

To view up to date opening hours please visit https://VanGoghLA.com/hours

Hours of operations are subject to change with no notice.

Change of Date requests for TIMED

Timed tickets purchased may request a change of date at least 72hrs prior to scheduled attendance and for a fee of $9.99 per ticket. We reserve the right not to process any late change of date requests as well as charge for such late request with a fee up to $9.99 per ticket.

To request a change of date please do so at https://VanGoghLA.com/reschedule

PEAK / OFF-PEAK / American Express Access - Immersive Van Gogh (PRIME)

This relates to pricing difference depending on date and time selected.

Off-Peak is generally Monday through Friday mornings and early afternoon.

Peak is generally evenings and all-day Saturday & Sundays

American Express Access - Immersive Van Gogh (PRIME)  timeslots are generally Saturday & Sunday mid afternoon.

Eligible American Express® Card Members have exclusive American Express Access to select timed entry time slots each week. Terms Apply.

TICKET TYPES

There are no refunds of tickets for the exhibit.

Tickets are available online at www.vangoghLA.com and directly at the box office on the day of the exhibit.

The terms and conditions for the show and tickets can be read www.vangoghLA.com/terms .

VIP-FLEX Tickets include

Priority access & admissionVan Gogh cushion (to keep)*Limited edition posterVIP souvenir laminateBuilt-in FLEX perks**

*Should cushion not be available a gift voucher to the gift store will be offered as an alternative.

** Please see section “Flex v Timed ticket types” for further details.

PREMIUM-FLEX Tickets include

Van Gogh cushions (rental)Limited edition posterBuilt-in FLEX perks*Standard admission

* Please see section “Flex v Timed ticket types” for further details.

BASIC-FLEX Tickets include

Built-in FLEX perks*Standard admission

* Please see section “Flex v Timed ticket types” for further details.

BASIC-TIMED Tickets include

-           Standard admission*

* Please see section “Flex v Timed ticket types” for further details.

Child (6-16yrs) Tickets:

Ages 6-16 (children 5 and under do not require a ticket)Admission only

Child tickets are not subject to change of date fees.

The exhibit does have loud music and ear protection especially for children is advised. (Ear plugs are available at the gallery)

Question 11

Prohibited and Permissible Personal Items

Accepted Answer

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. Backpacks and duffle bags are not permitted in the exhibit.

Prohibited:

Please note that all weapons are strictly prohibited. This includes, but is not limited to, guns, knives, mace and tasers
 	No pets or Emotional Support Animals allowed. Service animals are permitted, but please be advised the the volume and visuals may be uncomfortable for animals.
 	Backpacks and duffle bags
 	Paints and aerosols
 	Indelible markers
 	Weapons of any type
 	Outside food and beverages (including alcohol)
 	Food of any type is not permitted in the gallery
 	Any item deemed by exhibit security or venue management to be inappropriate
 	Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
 	Camping chairs
 	Tripods

Permissible:

Walkers, mobility scooters, and other mobility aids
 	Service animals - at this time Emotional Support Animals and pets are not allowed within the exhibit
 	Strollers

Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at ticketing@vangoghla.com for more information.

Frequently Asked Questions