Frequently Asked Questions

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh Los Angeles. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Touchless hand sanitization stations placed throughout the venue
    • Contactless payment encouraged throughout the venue
    • Face coverings required for all staff and guests
    • Social distancing circles projected throughout the entire exhibition gallery space
    • Enhanced, regular cleaning throughout the day on each floor

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

  • Vaccine Mandate
    Effective as of November 4th, 2021

    In order to comply with the City of Los Angeles’s vaccine mandate, visitors at Immersive Van Gogh will be required to present proof of vaccination in order to enter the venue and attend the exhibit.

    We are implementing new protocols and procedures to ensure a smooth transition for all our patrons. In order to ensure this, we ask that patrons have their proof of vaccination ready to present to staff before entering the venue.

    Acceptable forms of proof include
    • Original, copy, or electronic photo of the CDC vaccination card (or similar documentation issued by another foreign governmental jurisdiction),
    • Documentation from a healthcare provider
    • Personal digital COVID-19 vaccine record issued by the State of California, available here
    • Personal digital COVID-19 vaccine record issued by another State, local, or foreign governmental jurisdiction. Residents from outside of California should upload their proof of vaccination here
    • Personal digital COVID-19 vaccine record issued by an approved private company

    Any government-issued photo ID is acceptable. In lieu of this we can accept school and work IDs. If a minor doesn’t have an ID, verification from a parent is sufficient.

    Additional photo identification is not required if an approved digital vaccine record includes photo identification.

    Any guest with a written medical or religious exemption who cannot be vaccinated must provide a negative COVID-19 test as an alternative to proof of vaccination. The negative test result must be for a test taken within 72 hours of attending Immersive Van Gogh. Nucleic acid (including polymerase chain reaction (PCR)) tests are acceptable. Take-home tests will not be accepted.

    Exceptions
    • Children under the age of 12 are exempt from the proof of vaccination requirement.

    Please note masks are mandatory for all attendees, regardless of vaccination status.

    Fully vaccinated means the person has received both doses of either the Pfizer or Moderna COVID-19 vaccines, or received one dose of the Johnson & Johnson COVID-19 vaccine at least two weeks prior to your visit.

  • Exhibit Info

  • Hours of Operation

    November 29th – December 19th
    Monday | 10 AM – 9 PM
    Tuesday | 10 AM – 9 PM
    Wednesday | 10 AM – 9 PM
    Thursday | 10 AM – 9 PM
    Friday | 9 AM – 10 PM
    Saturday | 9 AM – 10 PM
    Sunday | 9 AM – 10 PM

    December 20th – December 26th
    Monday | 10 AM – 9 PM
    Tuesday | 10 AM – 9 PM
    Wednesday | 10 AM – 9 PM
    Thursday | 10 AM – 9 PM
    Friday | 10 AM – 6 PM
    Saturday | Closed
    Sunday | 10 AM – 9 PM

    December 27th – January 2nd
    Monday | 10 AM – 9 PM
    Tuesday | 10 AM – 9 PM
    Wednesday | 10 AM – 5 PM
    Thursday | 10 AM – 9 PM
    Friday | 9 AM – 4 PM
    Saturday | 12 PM – 9 PM
    Sunday | 9 AM – 9 PM

    January 3rd – February 6th
    Monday | 11 AM – 8 PM
    Tuesday | 11 AM – 8 PM
    Wednesday | 11 AM – 8 PM
    Thursday | 11 AM – 8 PM
    Friday | 10 AM – 10 PM
    Saturday | 9 AM – 9 PM
    Sunday | 9 AM – 6 PM

    The last entry is 40 minutes prior to the close time stated above. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

  • About Immersive Van Gogh Los Angeles

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the west coast premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Los Angeles

    Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

  • Location, Parking & Transit

    Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

    Location

    The Immersive Van Gogh Los Angeles will take place at the Lighthouse Immersive Los Angeles located at 6400 Sunset Boulevard (formerly Amoeba Music). The venue can be found on the SE corner of Sunset and Cahuenga. This is west of Sunset and Vine, which is a more major intersection. The farmers’ market is open across the street on Ivar Avenue on weekends.

    Parking

    The entrance to the official Lighthouse LA parking lot is located at 1450 Cahuenga Boulevard, Los Angeles, CA 90028.

    ADA and paid parking are available on a first-come, first-served basis. There is elevator access to the venue.

    Additional paid parking is available at:

    • 6372 Sunset Boulevard
    • 6515 W Sunset Boulevard
    • 1400 Ivar Avenue
    Transit
    Subway

    An 8 minute walk SW from the Hollywood/Vine metro station.

    Bus

    Route #2, bus stop #8016 at Sunset and Ivar (right at NE corner of venue).

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited:

    • Please note that all weapons are strictly prohibited. This includes, but is not limited to, guns, knives, mace and tasers
    • Cigarettes, e-cigs and vapes
    • No pets or Emotional Support Animals allowed. Service animals are permitted, but please be advised the the volume and visuals may be uncomfortable for animals.
    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible:

    • Walkers, mobility scooters, and other mobility aids
    • Service animals – at this time Emotional Support Animals and pets are not allowed within the exhibit
    • Strollers

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • I Bought My Tickets But...

  • I need to reschedule

    To reschedule your tickets, please visit our Change Of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per FLEX ticket, and a $9.99 rescheduling fee per Timed ticket.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I want to upgrade/downgrade

    Please contact us at [email protected] to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I want to change the name on my tickets

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

  • Ticket Info

  • Ticket Types & How to Purchase


    TICKET TYPES

    FLEX & TIMED TICKET TYPES

    FLEX Tickets include

    Greater arrival window

    FLEX tickets allow you to arrive up to 2 hours pre and 2 hours post your start time – subject to public opening hours.

    Please note that doors open 15 minutes prior to first time slot and close 20 minutes into the start of the last time slot.

    To view up to date opening hours please visit https://VanGoghLA.com/hours 

    Hours of operations are subject to change with no notice.

    • Change of Date requests for FLEX

    FLEX tickets may request a change of date at least 72 hours prior to scheduled attendance and for a fee of $4.99 per ticket. We reserve the right not to process any late change of date requests as well as charge for such late request with a fee up to $9.99 per ticket.

    To request a change of date please do so at https://VanGoghLA.com/reschedule

    Timed Tickets include:

    Timed tickets have a strict arrival window or +/- 20 mins of your scheduled attendance start time.

    Please note that doors open 15mins prior to first timeslot and close 20minutes into the start of the last timeslot.

    To view up to date opening hours please visit https://VanGoghLA.com/hours 

    Hours of operations are subject to change with no notice.

    Change of Date requests for TIMED

    Timed tickets purchased may request a change of date at least 72hrs prior to scheduled attendance and for a fee of $9.99 per ticket. We reserve the right not to process any late change of date requests as well as charge for such late request with a fee up to $9.99 per ticket.

    To request a change of date please do so at https://VanGoghLA.com/reschedule

    PEAK / OFF-PEAK / American Express Access – Immersive Van Gogh (PRIME)

    This relates to pricing difference depending on date and time selected.

    Off-Peak is generally Monday through Friday mornings and early afternoon.

    Peak is generally evenings and all-day Saturday & Sundays

    American Express Access – Immersive Van Gogh (PRIME)  timeslots are generally Saturday & Sunday mid afternoon.

    Eligible American Express® Card Members have exclusive American Express Access to select timed entry time slots each week. Terms Apply.

     TICKET TYPES

    There are no refunds of tickets for the exhibit.

    Tickets are available online at www.vangoghLA.com and directly at the box office on the day of the exhibit.

    The terms and conditions for the show and tickets can be read www.vangoghLA.com/terms .

    VIP-FLEX Tickets include

    • Priority access & admission
    • Van Gogh cushion (to keep)*
    • Limited edition poster
    • VIP souvenir laminate
    • Built-in FLEX perks**

    *Should cushion not be available a gift voucher to the gift store will be offered as an alternative.

    ** Please see section “Flex v Timed ticket types” for further details.

    PREMIUM-FLEX Tickets include

    • Van Gogh cushions (rental)
    • Limited edition poster
    • Built-in FLEX perks*
    • Standard admission

    * Please see section “Flex v Timed ticket types” for further details.

    BASIC-FLEX Tickets include

    • Built-in FLEX perks*
    • Standard admission

    * Please see section “Flex v Timed ticket types” for further details.

    BASIC-TIMED Tickets include

    –           Standard admission*

    * Please see section “Flex v Timed ticket types” for further details.

    Child (6-16yrs) Tickets:

    • Ages 6-16 (children 5 and under do not require a ticket)
    • Admission only

    Child tickets are not subject to change of date fees.

    The exhibit does have loud music and ear protection especially for children is advised. (Ear plugs are available at the gallery)

  • Authorized Ticket Sellers

    Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles and San Francisco, ensure you are buying your tickets from VanGoghLA.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    Authorized Ticket Partners To Immersive Van Gogh LA
    • VanGoghNYC.com
    • ImmersiveVanGogh.com
    • Ticketmaster.com
    • Universe.com
    • Restaurant.com
  • Ticket Prices
    Peak

    VIP – $99.99
    Premium-FLEX – $64.99
    Basic-Timed – $54.99
    Child – $34.99

    Off-Peak

    VIP – $79.99
    Premium-FLEX – $49.99
    Basic-Timed – $39.99
    Child – $29.99

    Prime

    VIP – $109.99
    Premium-FLEX – $79.99
    Basic-Timed – $69.99
    Child – $39.99

    All tickets are subject to applicable taxes and a $6.99 service fee, as per our terms and conditions.

    Ticket prices are subject to change.

  • Group Tickets

    A group discount of 25% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at [email protected].

    Discount amount varies per city and will be applied at checkout.

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