FAQ Category: I Bought My Tickets But...

I have not received my tickets

If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE! If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box

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I want to change the name on my tickets

The name on your tickets if for buyer info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

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I want to upgrade/downgrade

Please contact us at ticketing@vangoghla.com to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

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I need to reschedule

To reschedule your tickets, please visit our Change Of Date Request page. Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time. Please note there is a $4.99 rescheduling fee per Premium ticket, and a $9.99 rescheduling fee per Basic ticket. Last-minute Change

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